❓ Frequently Asked Questions

At Buena Vista Scooter Rentals, your comfort and convenience come first. Here are the answers to our most common questions. If you still need help, reach out to our team — we're happy to help!

📅 How far in advance should I make my reservation?

We recommend making your reservation as early as possible, especially during busy seasons like holidays, spring/summer breaks, and conventions. Online reservations must be placed at least 48 hours in advance. Phone reservations should be made at least 7 days prior to your rental start date. Shorter lead times are subject to availability.

💳 What types of payment do you accept?

We accept all major credit cards — Visa, MasterCard, Discover, and American Express. We do not accept cash.

👶 Why choose a Buena Vista stroller over a theme park stroller?

• Theme park strollers require a $100 credit card hold.
• No guarantee of availability at the park — first come, first served.
• Park strollers are hard plastic with no recline and minimal shade.
• You can't take park strollers between parks — must unload and re-rent each time.

📞 What are your customer service hours?

Our support team is available every day from 8 AM to 9 PM.

🛡️ Do you offer damage protection for rentals?

Yes! We offer a $20 non-refundable Damage Waiver that covers accidental damage for the duration of your rental — whether caused by you or someone else in the park.

✅ How will I know my reservation is confirmed?

You'll receive a confirmation via email (or fax, if needed) once your information is verified. If you don't see it within 24 hours, please contact us. Unconfirmed reservations are not guaranteed.

🚫 Can I cancel my reservation?

Yes, but we do require at least 48 hours' notice to avoid cancellation fees. Within 48 hours, a fee applies:

• Cancel 24 hours prior: 1-day rental fee
• Same-day cancellation: 2-day rental fee

🎢 Which Disney attractions let me stay in my scooter or wheelchair?

Lots of them! Here are just some:

Jungle Cruise, Tiki Room, Hall of Presidents, Carousel of Progress, Monsters Inc. Laugh Floor, Buzz Lightyear, and more.

The Seas with Nemo, Journey Into Imagination, American Adventure, Impressions de France, O Canada!, and more.

MuppetVision 3D, Beauty and the Beast, Frozen Sing-Along, Fantasmic, and more.

Festival of the Lion King, Finding Nemo, Gorilla Falls, Rafiki's Planet Watch, and more.

🎡 Which Universal attractions allow wheelchairs?

While ECVs can't access most ride vehicles, many shows and walkthroughs allow push wheelchairs. Some examples:

Cat in the Hat, Camp Jurassic, Seuss Landing, Poseidon's Fury, and more.

ET Adventure, Minion Mayhem (stationary), Bourne Stuntacular, DreamWorks Celebration, and more.

🏨 Do you deliver to hotels?

Yes! We offer free delivery to all Disney-area hotels and resorts. Some off-site properties may incur a delivery fee — contact us for details.

🏢 What are your warehouse hours for pickup/drop-off?

Pickup and drop-off hours are 8 AM to 5 PM daily. Returns must be completed before 10 AM, or you'll be charged for an extra day.

🛴 Are scooters hard to use?

Nope! Our scooters are designed for easy, user-friendly operation — no experience needed.

🔋 How long will my scooter battery last?

Most scooters will last all day, but battery life varies by rider weight, terrain, and scooter model. On average, expect 6 hours of run time.
Tip: Recharge periodically (20–30 min) during meals or breaks to extend usage.

⚡ How do I charge the scooter?

Every scooter comes with a charger in a rear pouch. We recommend overnight charging in your hotel room after daily use.

🌧️ What happens if it rains?

Move your scooter under cover immediately — electrical components can fail if soaked. Scooters that get wet may stop working until fully dried.

🚌 Can I use the scooter on theme park transportation?

Yes! Most Disney and local transportation is scooter-friendly and does not require disassembly.

🔑 How do I prevent others from using my scooter?

Each scooter includes a key switch. Just remove the key (attached to a wristband) when not in use.

🛠️ What if my scooter stops working at the park?

Call the 866 number on the unit — we'll try troubleshooting over the phone, and if needed, dispatch a replacement. Be sure to monitor the battery level during your visit and keep the unit dry.

⏰ When are scooters delivered and returned?

For non-Disney hotels: Scooters are delivered by 8 AM on your rental start date (held at the bell desk). Return them by 9:30 AM the morning after your final rental day.
For Disney resorts: You can select your preferred delivery and pickup time during booking.